Name: FortiGate-100EF, 1 Year HW bundle Upgrade to 24x7 from 8x5 FortiCare Contract
Brand: Fortinet
SKU: FC-10-FG1HF-274-01-DD
Availability: OutOfStock
Rating: 4.2 (5 reviews)

Question 1

What is SKU FC-10-FG1HF-274-01-DD?

Accepted Answer

SKU FC-10-FG1HF-274-01-DD is the FortiGate-100EF 1-Year Hardware bundle upgrade that converts an existing 8×5 FortiCare contract to 24×7 support.

Question 2

What does the FortiCare 24×7 support upgrade include?

Accepted Answer

The 24×7 upgrade provides around-the-clock hardware replacement, remote diagnostics, and proactive escalations for FortiGate-100EF appliances.

Question 3

How does upgrading from 8×5 to 24×7 support benefit my organization?

Accepted Answer

Upgrading ensures continuous hardware coverage, faster incident resolution, and minimized downtime for critical network security operations.

Question 4

How long is the upgraded FortiCare contract valid?

Accepted Answer

The upgraded FortiCare contract is valid for one year from the date of activation.

Question 5

Can I upgrade an existing FortiGate-100EF support contract to 24×7?

Accepted Answer

Yes, you can apply SKU FC-10-FG1HF-274-01-DD to convert any active 8×5 FortiCare contract for FortiGate-100EF to 24×7 support.

Question 6

What is the hardware replacement response time under 24×7 support?

Accepted Answer

Fortinet commits to next-business-hour hardware replacement for eligible FortiGate-100EF units, 24 hours a day, seven days a week.

Question 7

Does the 24×7 bundle cover firmware updates?

Accepted Answer

Yes, the upgrade includes access to all FortiOS firmware updates and security patches for your FortiGate-100EF unit.

Question 8

How do I activate the 24×7 FortiCare upgrade?

Accepted Answer

To activate, register the new service SKU via the Fortinet Customer Service & Support portal and assign it to your FortiGate-100EF serial number.

Question 9

Which regions are supported by the 24×7 hardware bundle?

Accepted Answer

The 24×7 hardware support upgrade is available in all Fortinet-supported regions, subject to local distributor availability.

Question 10

What is the difference between 8×5 and 24×7 support?

Accepted Answer

8×5 support provides business-hour coverage with next-business-day hardware replacement, whereas 24×7 delivers round-the-clock response and next-hour hardware replacement.

Question 11

Can I extend the 24×7 support after one year?

Accepted Answer

Yes, you can renew the 24×7 FortiCare contract annually by purchasing the same upgrade SKU before your current term expires.

Question 12

Are on-site services included in the 24×7 upgrade?

Accepted Answer

Yes, the 24×7 bundle includes on-site hardware replacement by certified Fortinet technicians when remote resolution is not possible.

Question 13

How quickly does Fortinet respond to critical incidents under 24×7 support?

Accepted Answer

Fortinet’s critical incident response time for 24×7 support is under one hour, ensuring rapid escalation and resolution.

Question 14

Which FortiGate models qualify for this hardware upgrade?

Accepted Answer

This 24×7 hardware upgrade applies to the FortiGate-100EF series when converting from an existing 8×5 support contract.

Question 15

What payment methods are accepted for the FortiCare upgrade?

Accepted Answer

We accept all major credit cards, purchase orders, and invoiced payments through authorized Fortinet partners.

Question 16

How do I purchase SKU FC-10-FG1HF-274-01-DD?

Accepted Answer

You can purchase this upgrade through your Fortinet authorized reseller or directly via the Fortinet online store.

	FC-10-FG1HF-274-01-DD	FC-10-00281-274-01-DD	FC-10-00208-274-01-DD	FC-10-00281-211-02-DD	FC-10-00143-210-02-DD
Product Type	Firewall Appliance	Firewall Appliance	Firewall Appliance	Firewall Appliance	Firewall Appliance
Architecture	Rack-mount	Rack-mount	Rack-mount	Rack-mount	Rack-mount
Deployment Type	Enterprise / Data Center	Enterprise / Branch Office	Small Business / Enterprise / Branch Office / Data Center / Cloud	Enterprise / Branch Office / Data Center	Enterprise
Use Case	VPN / Secure Access / UTM	VPN / Secure Access / Segmentation / UTM	VPN / Secure Access / Segmentation / UTM	VPN / Secure Access / Segmentation / UTM	UTM
Firewall Layer Supported	Layer 7	Layer 7	Layer 3 / Layer 4 / Layer 7	Layer 3 / Layer 4 / Layer 7	Layer 7
Power Source	AC Power Supply	AC Power Supply	AC Power Supply	AC Power Supply	AC Power Supply
Redundant Power Supply Supported	Yes	Yes	Yes	Yes	Yes
Firewall Throughput	10 Gbps	10 Gbps	10 Gbps	10 Gbps	4 Gbps
Threat Protection Throughput	8 Gbps	8 Gbps	8 Gbps	5 Gbps	3 Gbps
IPS Throughput	7 Gbps	7 Gbps	6 Gbps	6 Gbps	2 Gbps
VPN Throughput	6 Gbps	9 Gbps	4 Gbps	4 Gbps	1.5 Gbps
Supported Applications	250	250	50	150	50
Centralized Configuration & Reporting	Yes	Built-in	Yes	Yes	Yes
Feature	Adaptive Threat Protection	High performance, scalable security	Advanced Threat Protection, Deep Packet Inspection, Integrated Antivirus, Web Filtering, VPN	Integrated Threat Intelligence	Integrated Threat Management
Concurrent Sessions	1000000	1000000	500,000	500K	250000
Maximum Concurrent Sessions	2000000	1500000	1,000,000	500K	300000
Users/Nodes	Unlimited	Unlimited	Unlimited	Unlimited	Unlimited
Integrated I/O	6	4	6	8	8
New Sessions Per Second	50000	50000	20,000	20K	4000
Supported VPN Types	IPSec / SSL VPN	IPSec / SSL VPN / L2TP	IPSec / SSL VPN	IPSec / SSL VPN	IPSec / SSL VPN
Routing Protocols Supported	OSPF / BGP / RIP / Static Routing	OSPF / BGP / RIP / Static Routing	OSPF / BGP / RIP / Static Routing	OSPF / BGP / RIP / Static Routing	OSPF / BGP / Static Routing
Security Services	Antivirus / Web Filtering / Application Control / IPS / VPN	Antivirus / Web Filtering / Application Control / IPS / VPN	Antivirus / Web Filtering / Application Control / IPS / DLP / Sandboxing / VPN	Antivirus / Web Filtering / Application Control / IPS / VPN	Antivirus / Web Filtering / Application Control / IPS / VPN
High Availability	Active-Passive	Active-Passive	Active-Passive	Active-Passive	Active-Passive
Interfaces	RJ-45 / SFP	RJ-45 / SFP / Combo Ports	RJ-45 / SFP / SFP+	RJ-45 / SFP / SFP+	RJ-45 / SFP
WAN Ports	2 WAN	4 WAN	2 WAN	2 WAN	2 WAN
LAN Ports	8 LAN Ports	8 LAN Ports	8 LAN Ports	8 LAN Ports	8 LAN Ports
Switch Ports	Yes	Yes	Yes	Yes	Yes
POE Ports	No	No	No	No	No
Management Options	Cloud / CLI / GUI / Centralized / SNMP	Cloud / CLI / GUI / Centralized / REST API / SNMP	Cloud / CLI / GUI / Centralized / REST API / SNMP	CLI / GUI / SNMP / REST API	Cloud / CLI / GUI / SNMP
Logging & Monitoring	Built-in / Syslog	Built-in	Built-in / Syslog	Built-in / Syslog / Cloud Logging	Built-in
Firewall Policies Supported	1000	500	100	2000	200
Users Supported	50000	N/A	1000	Unlimited	1000
Memory	16 GB	16 GB	16 GB	16 GB	8 GB
Flash Storage	128 GB	128 GB	128 GB	128 GB	32 GB
Expansion Slots	SFP	NP Module	SFP	SFP	SFP
Form Factor	1 RU	1 RU	1 RU	Rack-mount	1 RU
Rack Units	1 RU	1 RU	1 RU	1 RU	1 RU
Device Type	NGFW	NGFW	NGFW	NGFW	NGFW
Product Name	FC-10-FG1HF-274-01-DD	FC-10-00281-274-01-DD Next-Generation Firewall	FC-10-00208-274-01-DD NextGen Firewall	FC-10-00281-211-02-DD Next Generation Firewall	FC-10-00143-210-02-DD
Height	1 inch	1.75 inches	1.75 inches	1 inch	1 inches
Width	17 inches	19 inches	17.5 inches	17 inches	17 inches
Depth	20 inches	15 inches	17 inches	15 inches	16 inches
Weight	15 lbs	22 lbs	15 lbs	15 lbs	15 lbs

FC-10-FG1HF-274-01-DD

$5,000,000+

Officially Accredited

Next-Gen IT